Questions that are often asked
We are always committed to making your shopping experience in our online store as easy, smooth and secure as possible. Transparency and customer service are our top priority. If you still have questions or problems, we have answered the most frequently asked questions for you here:
Generally:
Why should I buy a duvet made from sheep's wool?
Sheep's wool is a natural product that cannot be replaced by anything of equal value. It gives the human skin the right, comfortable warmth that balances temperature and moisture. So use the natural properties of sheep's wool because:
• Sheep wool is a renewable animal raw material and biodegradable,
• is free from pollutants,
• provides good moisture and temperature regulation,
• no electrostatic charging occurs and is flame retardant.
What is MedSalus woolhome?
We specialize in products made from sheep's wool, especially duvets and pillows. The social factor plays a huge role for us, which is why we work 100% transparently and privately financed. We support charitable projects that help our employees in Morocco gain new perspectives in their home country.
What makes sheep wool so special?
Sheep's wool is a true miracle of nature. A natural fiber known since ancient times for its special properties, but which has been replaced by cheaper synthetic petroleum fibers by industry. Sheep's wool is 100% natural, moisture and heat regulating, flame retardant and much more. Sheep's wool is not subject to any loss of quality as is the case with down or other chemical fibers.
In addition, sheep's wool is odor-inhibiting, wrinkle-resistant, dirt-resistant and does not become electrostatically charged. Sheep's wool always remains of high quality. In addition, no animals have to suffer for our products, as sheep are only shorn. Geese or ducks have to be killed for down. We use the finest, natural sheep's wool for our products.
What is the difference between sheep's wool and down?
Down comes from geese and ducks. They are produced in different ways. They all have one thing in common: Many animals have to suffer unimaginable suffering.
Most down comes from factory farming of ducks and geese. When you reach for these blankets, you should be aware of this.
With sheep, on the other hand, the process takes place without any animal cruelty. Sheep even have to be sheared at least twice a year, otherwise the animals would eventually die. In many countries, sheep's wool is burned or buried because sheep farmers have no use for this valuable natural fiber. Duvets made from sheep's wool are much more moisture-regulating than duvets made from down. Sheep's wool is flame-retardant, more breathable and more heat-regulating than the usual expensive down duvets.
Why is sheep's wool considered an irreplaceable natural product?
New sheep's wool is one of the oldest textile materials. The Egyptians already ruled 5000 years BC. The production of wool felts. Sheep's wool consists of a protein compound - keratin. It is probably one of the first materials that humans used for further processing. They are used, among other things, for the production of clothing, woven and knotted carpets, blankets and plaids, furniture upholstery materials and as insulation and insulation material. Sheep's wool is a natural product that cannot be replaced by anything of equal value. It gives the human skin the right, comfortable and temperature-balancing warmth.
I want to know more about sheep wool?
You can also find many blog articles worth knowing in our guide.
Delivery:
Which countries do you deliver to?
We deliver throughout the EU including Switzerland, Norway and London.
How long does delivery take?
We are committed to processing your order as quickly as possible. Approximate guidelines are: 1-3 working days within Austria, 2-4 working days to Germany and to all other countries approximately 3-5 working days.
I've been waiting for my package for a long time, what should I do?
We are very sorry about this, please check your shipment tracking directly to see where your package is currently located or contact our customer service immediately: office@medsaluswool.com
Exchange, right of return, complaint:
How long can I cancel my order?
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods (for more information, see our right of cancellation).
How do I cancel my order?
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
What happens after I cancel my order?
If you revoke this contract, we must repay all payments we have received from you immediately and no later than fifteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
How does my order get back to you?
You must return the goods to MedSalus woolhome GmbH or hand them over to the following address: MedSalus woolhome GmbH (i.V.), Oberseidendorf 19 , 9122 St. Kanzian am Klopeiner See/Austria. The deadline is met if you send the goods before the deadline of 14 days has expired.
Do I have to pay the return shipping costs?
You must bear the costs of returning the package. You can determine the method of sending your parcel yourself. In the event of a revocation, you will be contacted by us and given all the necessary steps.