Right of withdrawal for consumers
RIGHT OF CANCELLATION
You have the right to cancel this contract within fourteen (14) days without giving any reasons. The cancellation period is fourteen (14) days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods (in the case of separate delivery of goods from a single order, partial shipments or delivery in pieces, the deadline is calculated from the day on which the last goods, the last partial shipment or the last piece was taken into possession; in the case of contracts for the regular delivery of goods over a specified period, the deadline is calculated from the day , on which the first goods were taken into possession). In order to exercise your right of withdrawal, you must inform us (MedSalus woolhome GmbH, Ankershofenstraße 33, 9020 Klagenfurt am Wörthersee/Austria, Email: office@medsaluswool.com) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached cancellation form, although this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
CONSEQUENCES OF CANCELLATION
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest method offered by us have chosen standard delivery) immediately and at the latest within fourteen (14) days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen (14) days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen (14) days has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
CANCELLATION FORM
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
– An MedSalus woolhome GmbH (i.V.), Oberseidendorf 19, 9122 St. Kanzian/Austria, email: office@medsaluswool.com
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
– Datum
(*) Delete what is not applicable.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal with regard to goods purchased via the online shop does not apply , insofar as:
- Goods are delivered that are manufactured according to customer specifications or are clearly tailored to personal needs. This corresponds to Section 18 Paragraph 1 Z 3 FAGG.
- Goods are delivered that can spoil quickly or whose expiry date would quickly be exceeded. This corresponds to Section 18 Paragraph 1 Item 4 FAGG.
- sealed goods are delivered which are not suitable for return for health protection or hygiene reasons and whose seal has been removed after delivery. This corresponds to Section 18 Paragraph 1 Z 5 FAGG.
- Goods are delivered which, due to their nature, were inseparably mixed with other goods after delivery. This corresponds to Section 18 Paragraph 1 Z 6 FAGG.